Return and Refund Policy

*Return and Refund Policy 👕*

At VIBES, customer satisfaction is our top priority. We want you to be completely happy with your purchase.

*Returns:*

1. *Eligibility*: You can return items within 7 days of delivery.
2. *Condition*: Items must be unworn, unwashed, and in original condition with tags and packaging intact.
3. *Return Process*:
    - Initiate return on our website or contact customer care.
    - Get a return label and tracking details.
    - Ship the item back within 7 days of initiating return.
4. *Return Shipping*: Return shipping is free for orders above ₹2,000; otherwise, ₹100 will be deducted from your refund.

*Refunds:*

5. *Refund Processing*: Refunds will be processed within 5-7 business days of receiving the returned item.
6. *Refund Method*: Refunds will be credited to your original payment method.
7. *Refund Amount*: Full amount will be refunded, minus return shipping fees (if applicable).

*Exchanges:*

8. *Exchange Policy*: You can exchange an item for a different size or color. Exchange requests must be made within 24 hours of delivery.

*Non-Returnable Items:*

9. *Non-Returnable Items*: customized products are non-returnable. eg: In the case of Print On Demand(POD) option.

*Damaged/Defective Items:*

10. *Damaged/Defective Items*: If you receive a damaged or defective item, please contact us within 12 hours of delivery. We'll arrange for a replacement or refund.

*Cancellation:*

11. *Order Cancellation*: You can cancel your order within 12 hours of placing it. After that, it might be processed and can't be cancelled.

For any return-related queries, contact us at [trendyourvibes@gmail.com / +91 8727874140, +91 9354455084].